Refund policy

1. Workshop Pass and Compliance credits

You can ask for a full refund of a Workshop Pass or a pack of Compliance credits within 14 days of purchase, provided it has not been used: no attendance sheet exported for the event (Pass), no credit spent (credit pack).

2. Plans (Pro, Structure)

You can cancel a plan at any time from your account. It stays active until the end of the paid period, then your account returns to the Free plan. The period already started is not refunded pro rata.

3. Payment errors

A duplicate payment, an amount charged that differs from the price shown, or a purchase we could not activate is refunded in full, with no time limit.

4. How to ask

Email contact@emargix.com from your account address, stating the purchase concerned (date, payment reference if you have it). We reply within 5 working days.

Refunds go back to the original payment method. Depending on your country, payment is collected by GeniusPay (CFA francs: Wave, Orange Money, card) or by Paddle (Paddle.com Market Limited), our reseller for other countries, which then issues the receipt and processes the refund. How long it takes to reach your account depends on your bank or mobile money provider.

5. Consumers in the European Union

If you buy as a consumer in the European Union, you have a 14-day right of withdrawal, which this policy applies under the conditions above. Otherwise, our terms and conditions apply.